1. What is your delivery charge?

UK mainland - 

  • Free for orders £100 and above. (£1.50 extra charge for 24hr service) 
  • £5.80 for order values less than £100 (Royal Mail Signed for); £7.50 for DHL or Parcelforce 24hr service

Other UK (Highlands and islands, Northern Ireland) 

  • Free for orders £100 and above (DHL or DPD 2-3 days)
  • £5.80 for orders less than £100

Jersey and Guernsey

  • Free for orders £200 and above
  • £5.80 for orders under £200

Southern Ireland

  • £10.00 for orders under £200
  • Free for orders £200 and above

Other Countries

  • Band A £10.00 (France Belgium Luxemburg Germany Holland Denmark Finland Sweden Italy Spain Portugal Czech Republic Hungary Poland Slovakia Slovenia Greece Romania Andorra Turkey Liechtenstein)
  • Band A Free for orders £200 and above
  • Band B £20.00 (Austria Switzerland Cyprus Malta Canary Islands Estonia Latvia Lithuania Bulgaria Gibraltar Norway)
  • Band C £25.00 (Canada USA)
  • Band D £35.00 (Australia New Zealand Japan)
  • Band E £55.00 (Rest of World)

Orders dispatched the same day if payment received by 12.00pm mon-fri

2. How soon will I get my order?
Orders are usually dispatched the same day if payment is received by 12.00pm mon-fri. Some delays are expected by a day on some busy days (usually Mondays). If you have time critical orders, please try to place earlier, otherwise contact us if you have special requirements. 

As of July 2020, we are still in the process of adding processing capacities in/post Covid 19, there might be delays as our fulfilment centre deals with essential sectors as well. 

For mainland UK orders, delivery is within 2 days (we use DPD or DHL - 96-98% of the time delivery is next day). For Republic of Ireland orders please allow 3 days.

Band A & B  3-6 Days

Band C & D  5-7 Days

Band E Please contact us for delivery times


Any customs or import duties are levied once the package reaches its destination country. Additional charges for customs clearance must be borne by the recipient. We have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country; you may want to contact your local customs office for further information.

From 01/01/2021, EU customers might be subject to import duty, VAT and customs clearance admin charges by courier, in each country locally, Jewelcity will not charge VAT from the UK side. The import duty is based on value of the order and shipping cost, and import duty rate and product, for fashion accessories is about 3%-8%, VAT is based each country locally, admin charge is determined by the courier and each country, range from £4 to £12. For January 2021, Jewelcity will credit the import duty and admin fee charged, based on the bill presented by the customers from the courier's notice.  This is to give our loyal customer a month to clarify the new procedures, and hopefully the government can clarify and reach a better agreement and details to be implemented. We hope we can find ways to have a level playing field to serve our customers in the EU.

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